Terms and Conditions

1. About us

SignHQ is a trading name of SDP Media Limited, registered in England and Wales under company number 08017741. Our registered office is 24 Harwood Street, Blackburn, BB1 3BS. Our VAT registration number is GB151181442.

Contact us at help@signhq.co.uk, telephone 01254 59504, or SDP Media Limited, 24 Harwood Street, Blackburn, BB1 3BS.

2. These terms

These terms apply to goods ordered from the SignHQ website. Please read them before ordering and save a copy for your records. Some provisions apply differently depending on whether you buy as a consumer or for a trade, business, craft or profession. Nothing in these terms affects rights a consumer cannot lawfully waive.

3. Products and specifications

We manufacture signs, lettering and printed products to the specification selected or supplied with the order. Images illustrate the type and finish of goods, but colours can vary between screens, proofs, material batches and finished products. Dimensions are manufacturing dimensions and may be subject to normal production tolerances.

Unless expressly stated otherwise, installation, surveys, planning permission, electrical connection, access equipment and site-specific fixings are not included. You are responsible for checking the selected product, dimensions, materials, colours and fixing method are suitable for the intended location and use. Contact us before ordering if unsure.

4. Prices and payment

Unless clearly stated otherwise, website prices include VAT and standard UK delivery. The basket and checkout show the total payable before an order is placed. Configurator prices depend on the information entered. We may correct an obvious pricing, calculation or description error before accepting an order; if so, we will offer the choice of proceeding at the corrected price or receiving a full refund.

Payment is taken using the methods shown at checkout. A payment acknowledgement does not itself mean we have accepted the manufacturing specification.

5. Order acceptance

After an order is placed, we send an acknowledgement. A contract is formed when we accept the order for production or send a separate acceptance, whichever happens first. We may contact you if information is missing, contradictory or unsuitable for production. Production time does not begin until cleared payment and all reasonably required information and approvals have been received.

We may decline and refund an order we cannot manufacture safely or reliably, that infringes another person’s rights, or that contains unlawful or abusive material.

6. Artwork and intellectual property

You confirm that you own or have permission to use all artwork, logos, fonts, photographs, wording and other material supplied, and that our use of them to fulfil the order will not infringe another person’s rights. You remain responsible for supplied content and accuracy. Our standard production check is not proofreading, branding, copyright clearance or technical design unless separately agreed.

We retain ownership of our manufacturing methods, templates, software, pricing logic, tool paths, nesting layouts and pre-existing assets. Transfer of editable production files must be agreed separately.

7. Proofs and approval

Where we provide a proof, production will not begin until it is approved. Approval confirms wording, spelling, layout, dimensions, colours, quantities and other details shown. Changes requested after approval may require a new quotation and revised dispatch estimate. Once manufacture has begun, changes or cancellation may not be possible.

8. Production and delivery

Production periods are estimates beginning only after payment, usable artwork and any required approval. They are separate from delivery time. Same-day production is subject to the published cut-off, stock, capacity and usable artwork and is not a guaranteed delivery date. Our Delivery and Collection Policy forms part of these terms.

9. Cancellation and bespoke goods

Most SignHQ products are manufactured, printed, cut or personalised to the customer’s specification. A consumer’s general distance-selling cancellation right does not normally apply to goods made to specification or clearly personalised. This does not affect rights where goods are faulty, not as described or otherwise fail to conform to the contract.

For standard non-personalised goods, consumers may have a statutory right to cancel as explained in our Returns, Cancellations and Faulty Goods Policy. Business customers may cancel only with our written agreement, and we may charge for work, materials and commitments already made.

10. Faults, damage and shortages

Inspect deliveries as soon as reasonably possible. If goods arrive damaged, incomplete or materially different from the accepted specification, contact us promptly with the order number and clear photographs of the product, packaging and shipping label. Do not install, alter or dispose of disputed goods before we have had a reasonable opportunity to assess them.

11. Installation and customer measurements

Unless expressly included, you are responsible for surveying, measurements, permissions, access, installation and the receiving surface or structure. We are not responsible for problems caused by incorrect customer-supplied measurements, unsuitable surfaces, undisclosed site conditions, inappropriate fixings or installation contrary to instructions. Electrical products must be installed by a suitably competent person.

12. Our responsibility

We do not exclude liability where unlawful, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.

For business customers, we are not liable for loss of profit, revenue, business, anticipated savings, goodwill or indirect or consequential loss. Subject to liability that cannot lawfully be limited, our total liability arising from an order will not exceed the amount paid for that order.

For consumers, we are responsible for loss that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business loss arising from a consumer purchase.

13. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including carrier disruption, severe weather, power or equipment failure, supplier interruption, industrial action or legal restrictions. We will take reasonable steps to reduce the effect and keep you informed.

14. Personal information

We use personal information as described in our Privacy Policy.

15. General terms and law

The terms applying to an order are those available when it is placed. If any provision is unenforceable, the remaining provisions continue. No third party may enforce these terms. English law applies. Consumers retain mandatory rights to bring proceedings where they live; for business customers, the courts of England and Wales have exclusive jurisdiction.